Privacy Policy (Personal Information Protection Policy)

1. Information Collected

The Company may collect the following information in providing this Service.

Reservation and Accommodation Information

• Name, contact information (phone number, email address)
• Address (when necessary)
• Reservation details (accommodation dates, number of guests, plan, charges, special notes, etc.)
• Correspondence related to accommodation (inquiry content, contact history, etc.)

Payment Information

• Payment status, payment ID, payment method, and other payment-related information

※Payment information such as credit card numbers is handled by the payment processing company (Stripe), and the Company does not retain such information in principle.

Inquiry Information

• Name, email address, phone number, inquiry content, etc.

Access Information (Automatically Collected Information)

• IP address, browser type, device information, access date and time, referrer, cookies, etc.

※This information may be used for site improvement and security purposes.

2. Purpose of Use

The Company uses the collected information for the following purposes:

• Acceptance and management of accommodation reservations, identity verification, provision of accommodation services
• Response to inquiries, contact, sending of various notifications
• Billing procedures, payment confirmation, refund processing, etc.
• Quality improvement of this Service, analysis of usage, improvement of convenience
• Prevention of unauthorized use, security measures
• Compliance with laws and regulations, handling of disputes and troubles

3. Use of Cookies, etc.

The Company may use cookies, etc. for the provision and improvement of this Service.

Cookie usage can be disabled through your browser settings, but some functions may not be available in such cases.

4. External Transmission and Outsourcing (Payment, Reservations, etc.)

The Company may outsource the handling of personal information to external businesses to the extent necessary for the provision of this Service. Main outsourcing destinations are as follows:

• Reservation management and acceptance: Beds24 (booking engine / reservation management)
• Payment processing: Stripe (credit card payment)

The Company exercises appropriate supervision over outsourcing destinations.

5. Provision to Third Parties

The Company does not provide customers' personal information to third parties except in the following cases:

• When the customer has given consent
• When required by law
• When necessary to protect human life, body, or property and it is difficult to obtain consent
• When cooperation with national institutions is necessary and obtaining consent would hinder such cooperation

6. Security Measures

The Company takes reasonable security measures (access control, authority management, outsourcing destination management, etc.) to prevent leakage, loss, damage, unauthorized access, etc. of personal information.

7. Retention Period

The Company retains personal information for the period necessary to achieve the purpose of use or as required by law, and thereafter deletes or anonymizes it by appropriate methods.

8. Requests for Disclosure, Correction, Deletion, etc.

Customers may request disclosure, correction, addition, deletion, suspension of use, etc. of their personal information held by the Company in accordance with the law.

If you wish to make such a request, please contact the "10. Contact" below. We will respond within a reasonable scope after identity verification.

9. Minor Customers

If a minor customer uses this Service, please use it with the consent of a parent or guardian.

10. Contact

KW Global Co., Ltd. (Shiki no Yado Operations)

Email: kwglobal.kk@gmail.com
Phone: +81 90 4050 5324 (Weekdays 10:00–15:00)

11. Revision

The Company may revise this policy as necessary. Revised content takes effect from the time it is posted on the Company's website.

Enactment date: January 18, 2026 (※Please adjust the date to match the publication date)